FAQ

General Questions

 

 

1. What types of containers do you offer?

We offer a wide range of containers including standard shipping containers, refrigerated containers, high cube containers, and custom containers tailored to specific needs. Please visit our Products page for detailed information on each type.

 

2. How can I get a quote for a container?

To get a quote, please fill out our online request form with details about the container type, size, and any customization you need. Alternatively, you can contact our sales team directly via phone or email.

 

3. Do you provide container delivery services?

Yes, we offer delivery services for all our containers. Delivery charges vary based on location and container size. Our team will provide a detailed quote including delivery costs when you request a quote.

 

Ordering and Payments
4. How do I place an order?

You can place an order through our website by selecting the container type and specifications, then proceeding to checkout. Alternatively, you can contact our sales team to place an order directly.

 

 

5. What payment methods do you accept?

We accept various payment methods including credit cards, bank transfers, and financing options. For more details, please refer to our Payments page or contact our customer service.

 

6. Can I modify or cancel my order once it's placed?

Order modifications or cancellations can be made within 24 hours of placing the order. Please contact our customer service team as soon as possible to request changes.

 

Container Specifications
7. What sizes are available for shipping containers?

Our shipping containers come in various sizes, including 10ft, 20ft, 40ft, and 45ft. We also offer custom sizes upon request. For exact dimensions and specifications, please refer to the product details on our website.

 

8. Are your containers new or used?

We offer both new and used containers. New containers are in pristine condition, while used containers are thoroughly inspected and refurbished if necessary. Product descriptions will specify the condition of each container.

 

9. Do your containers come with a warranty?

Yes, all our containers come with a standard warranty covering structural integrity and basic functionality. Extended warranties are available for purchase.

 

Shipping and Delivery
10. How long does delivery take?

Delivery times vary depending on your location and the type of container ordered. On average, delivery takes between 1-3 weeks. We will provide an estimated delivery timeframe when you place your order.

 

11. Can I track my delivery?

Yes, once your container is dispatched, we will provide you with a tracking number and updates on the delivery status.

 

Customer Support
12. How can I contact customer support?

You can reach our customer support team via phone, email, or through our online contact form. Our contact details are available on the Contact Us page.

 

13. What should I do if I receive a damaged container?

If you receive a damaged container, please contact us immediately. Provide photos of the damage and your order details, and we will arrange for a replacement or repair as needed.

 

14. Do you offer customer support after purchase?

Yes, our customer support team is available to assist with any issues or questions you may have after your purchase. Feel free to reach out to us at any time.

 

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